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E-book Health Diversity : Practices That Support Diverse Staffing in Community Health Centers
To identify and better understand challenges and best practices and to cull recommendations, we developed, in partnership with the Massachusetts League of Community Health Centers, a two-part survey that was sent to all 52 CHC members of the Mass League. The first part addressed issues around recruiting and retaining a diverse workforce; the second part assessed demographics for both patients and staff. A total of 25 CHCs (48% response rate) completed at least one portion of survey. Follow-up interviews were conducted with executive directors and/or human resources managers in 10 federally qualified CHC’s. The CHCs we surveyed employ an average of 47.2% White/non Hispanic workers, 20.4% Hispanics/Latinos, 14.9% black/non Hispanic, and 10.5% Asian. CHCs are largely staffed by females (averaging 78% across all centers), yet men were 6% more likely than women to hold higher level positions. More important than overall demographics is the extent to which the ethnic/racial demographic composition of each CHC workforce matches the demographic composition of the population they serve.
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