Text
E-book Working Misunderstandings : An Ethnography of Project Collaboration in a Multinational Corporation in India
henever I have mentioned the topic of my research, the reactions of myconversation partners have been similar to that of my physiotherapist in theabove quote. There has been remarkable similarity across these commentsabout “misunderstandings”, from people of very different organisational set-tings and work profiles. Whether I have been talking to a childcare teacher,the university’s canteen staff, my hairdresser, employees of different busi-ness organisations or medical scientists –I have found many to perceive mis-understandings as ubiquitous concomitants of interaction in the work con-text. From this proposition, it might not be surprising that the idea for thisresearch stemmed directly from my own professional background as an ITproject manager in a multinational corporation (MNC). The following exam-ple occurred years ago during a project I managed for my former employer. ItwasaspringeveninginApril2011andIhadworkedlateintheofficeinorderto prepare for a project status meeting the next day. The project was roughlyon track,in most of the work streams.Only one was causing me a headache: atool that had to be redeveloped, as the old one was no longer compatible withthe organisation’s new technology standard. The development job had beenoutsourced to our offshore IT service provider, located in Hyderabad (India).From a seemingly smooth start, the situation had recently problematised.
Tidak tersedia versi lain