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E-book Business Process Management : Concepts, Languages, Architectures
Business process management has received considerable attention recently by both business administration and computer science communities. Members of these communities are typically characterized by different educational backgrounds and interests. People in business administration are interested in improving the operations of companies. Increasing customer satisfaction, reducing cost of doing business, and establishing new products and services at low cost are important aspects of business process management from a business administration point of view. Two communities in computer science are interested in business processes. Researchers with a background in formal methods investigate structural properties of processes. Since these properties can only be shown using abstractions of real-world business processes, process activities are typically reduced to letters. Using this abstraction, interesting observations on structural properties of business processes can be made, which are very useful for detecting structural deficiencies in real-world business processes. The software community is interested in providing robust and scalable software systems. Since business processes are realized in complex information technology landscapes, the integration of existing information systems is an important basis for the technical realization of business processes.
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